Purchasing performance management software is a big commitment for your organization. We think the best options include features in three categories: flexibility, ease of use, and great support. Software that excels in these three areas may be a great fit for your managers and employees.
Good performance management software accommodates a wide range of performance management strategies like annual reviews, quarterly goals, or continuous feedback. The best software adapts when your company’s needs change.
- Performance Tools - All performance management systems should blend goals, feedback, and check-ins in their process. Goals set direction, feedback ties goals to the day-to-day, and check-ins provide space for long-term performance discussions.
- Review Cycles and Timing - There should be exhaustive options for review cycle design and timing. You should be able to decide who conducts reviews, when reviews take place, and in what sequence reviews occur.
- Form Question Types - The software needs to accommodate questions you want to ask your employees, not just commonly asked questions.
- Goal Options - Effective software allows you to choose the type of goals you want to set like KPI’s, S.M.A.R.T. goals, long-term goals, or any other type of goals.
- Feedback Flexibility - Good software makes it easy to provide downward, upward, peer, or external feedback and edit visibility settings so reviewers choose who sees their feedback and when.
- Self-Serve Administration - HR should be able to track the progress of reviews and goals at a glance and customize the software on their own.
Ease of Use
Valuable performance management software is easy for everyone to use, including employees and managers. The key to high participation rates is enabling employees to focus on feedback, not bells and whistles.
- Clean Design - The best systems will have clean dashboards that give employees everything they need to see the moment they log in.
- Robust Notification System - Great performance management software has a flexible notification/reminder system so employees don’t have to keep the software open.
- Single Sign On - The software you choose should integrate with an existing system like your HRIS, your SSO provider, or be compatible with your own SSO solution.
- Simple Flow - Managers should be able to launch check-ins from their inbox and forward them to the right people with a single click.
- Smart Automation - The right system automates mundane tasks like distributing forms, collecting sign-offs, tracking cycle progress, collating data, and more.
Dedicated Success Manager
The best performance management companies assign a dedicated success manager to your organization. Everyone from the CEO to the newest hire is involved in the performance management, so the stakes are too high to rely on help pages or support tickets that may go unanswered. The best support teams will:
- Create Custom Implementations - Great performance management strategies are designed for their organization. You want someone who will listen first, then support your efforts.
- Train Your Employees - Live employee training by experts ensure every employee at the organization has what they need to be successful.
- Develop a Long-term Relationship - A good success manager will partner with you as long as you use the software so you don’t have to re-explain your situation every time you have a question.
- Reach out Proactively - Strong support teams go above and beyond answering questions by regularly contacting you to support your ongoing process.
- Be Knowledgeable on Software and Performance Management - A knowledgeable support team will understand the software, performance management processes, and can advise you on best practices.
When your performance management vendor is outsourced or offshoring the support teams it can be a sign that the organization is interested in cutting costs more than ensuring your success.
Your Next Step
Connect with performance management vendors to discuss your performance management approach and process. It's important to understand what it will be like for HR to manage everything in the software and what it will be like for employees to participate.
To learn more about PerformYard and schedule a product demonstration, visit PerformYard.com. In our first 30-minute call, we’ll take 5 minutes to learn about your process and then spend the rest of the time showing you what it would be like to manage your process in PerformYard.