Account setup, live training sessions, a dedicated success manager, and phone support are always included for every PerformYard customer. You will never be on your own with PerformYard.Get A Demo
Performance management touches every person in your organization, and we know that means the stakes are high. As a PerformYard customer you will collaborate with a dedicated and experienced Success Manager so that you don't have to go it alone. Before launching your first review or checkin cycle you will be confident that every last detail is in place for things to go flawlessly. We believe support matters and we're dedicated to providing the best support in the industry.
PerformYard's user support has been superb. They are always ready to field a "How do I...?" question. The answers are complete, not only explaining the mechanics to do whatever, they also help a lot with context and coaching. For example, we might ASK how to do such and such. They'll answer the question, but they'll also add, "But you might want to consider doing it this other way...."
Whenever I need assistance, I can easily contact my designated account manager. My account manager is Lauren and she helped me from the begginning of our contract signing, throughout setting up our account and forms, to helping me close out the review process. Not once have I felt that I was lost in the process.
The team that works for the company is incomparable, amazing in every way- they are the product. I am so thankful for Chris and Laura, truly a dynamic duo who have went above and beyond to make sure that I had the support and training needed, they also fully on-boarded our entire team.
Our customer success manager, was fantastic. She is very responsive to all my questions, and guided us through the implementation process.
We LOVE that we have our own account manager who was with us throughout the setup & implementation & continues to be available to answer any ongoing questions.
Our Account Manager has been phenomenal in helping us set up the program and work through it. Her support did not end once we purchased PerformYard and finished the initial set up.