Customer Success

Account setup, live training sessions, a dedicated success manager, and phone support are always included for every PerformYard customer. You will never be on your own with PerformYard.

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We Believe In Amazing Support

Performance management touches every person in your organization, and we know that means the stakes are high. As a PerformYard customer you will collaborate with a dedicated and experienced Success Manager so that you don't have to go it alone. Before launching your first review or checkin cycle you will be confident that every last detail is in place for things to go flawlessly. We believe support matters and we're dedicated to providing the best support in the industry.

What To Expect

Dedicated Success Manager

Support at PerformYard means calling the person who implemented with you. No logging cases or waiting for replies, just quick answers from someone who knows you.

Proactive Outreach

We are here for you, and we are also fully invested in your success. You can expect us to push forward a perfect implementation and periodically check in on you.

1-to-1 Relationship

You have a vision for performance management and we have the tools and team to make it a reality. We'll work closely with you to collaborate and help drive success.

Live Employee Training

We'll prepare employee training sessions that are designed just for your organization. A successful implementation needs buy-in from employees, so we support them too.

Experienced Knowledge

We have seen hundreds of performance management programs, and we see new ones everyday. If you'd like advice on what works, we're happy to share an informed opinion.

Custom Implementation

Every performance management strategy is unique, and we've built a solution to accommodate that. We'll calibrate PerformYard to be the perfect fit for your organization.

Our Customers Appreciate The Support

PerformYard's user support has been superb. They are always ready to field a "How do I...?" question. The answers are complete, not only explaining the mechanics to do whatever, they also help a lot with context and coaching. For example, we might ASK how to do such and such. They'll answer the question, but they'll also add, "But you might want to consider doing it this other way...."

Tom D.
Consulting
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50-100 employees
"

Whenever I need assistance, I can easily contact my designated account manager. My account manager is Lauren and she helped me from the begginning of our contract signing, throughout setting up our account and forms, to helping me close out the review process. Not once have I felt that I was lost in the process.

Jasmin B
IT Consulting
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50-100 employees
"

The team that works for the company is incomparable, amazing in every way- they are the product. I am so thankful for Chris and Laura, truly a dynamic duo who have went above and beyond to make sure that I had the support and training needed, they also fully on-boarded our entire team.

Heather C.
Consulting
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1-50 employees
"

Our customer success manager, was fantastic. She is very responsive to all my questions, and guided us through the implementation process.

Kathy B.
Financial Services
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50-100 employees
"

We LOVE that we have our own account manager who was with us throughout the setup & implementation & continues to be available to answer any ongoing questions.

Paula F.
IT Consulting
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50-100 employees
"

Our Account Manager has been phenomenal in helping us set up the program and work through it. Her support did not end once we purchased PerformYard and finished the initial set up.

Janet G.
Accounting
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100-250 employees
"